​​1. Introduction

​Welcome to [Insert Legal Business Name]. We are committed to protecting your personal data and your privacy. This policy explains how we collect, use, and safeguard your information when you use our Solar Savings Survey. Under the UK GDPR, we act as a "Data Controller" for the information you provide.

​2. Data We Collect

​By completing our survey or interacting with our site, you provide us with:

​Identity Data: First name, last name, and title.

​Contact Data: Email address, telephone numbers, and property address.

​Energy & Property Data: Monthly electricity spend, current provider, roof type, orientation, and shading details to provide accurate solar feasibility studies.

​Technical Data: IP address, browser type, and time zone (collected via cookies).

​3. Lawful Basis for Processing

​We process your data under the following legal grounds:

​Consent: You explicitly agree to be contacted about solar quotes via our opt-in forms.

​Legitimate Interest: To provide the custom savings calculations and ROI reports you requested.

​4. How We Use Your Data & Automations

​Your information is used specifically to:

​Calculate Savings: Perform a preliminary assessment of your property’s solar potential.

​Automated Communication: Send you requested updates, survey results, and appointment reminders via SMS or Email through our secure platform, Sunny Lead Automations.

​Direct Consultation: Connect you with an accredited solar professional for a formal quote and site survey.

​5. Log Data & Cookies

​We collect information that your browser sends whenever you visit our Service ("Log Data"). This may include your computer's IP address, browser version, and the pages you visit. We use "cookies" to collect information to improve our solar calculator and track which renewable energy incentives are most relevant to your region.

​6. Service Providers

​We may employ third-party companies (such as Sunny Lead Automations) to facilitate our service, provide the service on our behalf, or assist us in analyzing how our service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

​7. Exclusive Professional Matching

​We value your privacy and do not participate in "lead farming". Your data is shared exclusively with [Insert Legal Business Name] and necessary partners (e.g., scaffolding or FCA-regulated credit brokers) required to complete your installation.

​8. Security & UK Standards

​The security of your Personal Information is important to us, but remember that no method of transmission over the Internet is 100% secure. We use industry-leading, encrypted automation systems provided by Sunny Lead Automations. Data is stored on secure servers with "Standard Contractual Clauses" in place to maintain UK Data Protection standards.

​9. Links To Other Sites

​Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

​10. Children’s Privacy & Age-Appropriate Design

​10.1 Service Eligibility

Our Solar Savings Survey and related consultation services are strictly intended for property owners and individuals aged 18 and over. We do not knowingly solicit, target, or collect data from anyone under the age of 18 ("Minors").

​10.2 UK GDPR Compliance for Minors

In strict accordance with UK GDPR and the Information Commissioner’s Office (ICO) Age Appropriate Design Code, we maintain a "High Privacy by Default" standard. Our systems are built with the following safeguards:

​Verification Intent: Our survey logic includes questions regarding homeownership and energy responsibility—attributes typically exclusive to adults.

​Immediate Deletion Protocol: If we discover, or have reason to believe, that a person under 18 has submitted personal data (including IP addresses, names, or contact numbers), we will invoke our "Hard-Delete" protocol to purge that information from Sunny Lead Automations and all integrated databases immediately.

​No Profiling of Minors: We do not perform automated decision-making or profiling on any data suspected to belong to a minor.

​10.3 Parental & Guardian Rights

We encourage parents and guardians to monitor their children's online activity. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at support@[client-domain.com]. Upon verification, we will provide you with a confirmation of the data’s permanent destruction.

​10.4 Preventative Measures

Our advertising and marketing efforts are filtered to exclude audiences identified as minors. We do not use "gamification" or "nudging" techniques that might inadvertently encourage children to engage with our solar assessment tools.

​11. Your Rights (UK GDPR)

​Under the UK GDPR, you have the right to:

​Access: Request a copy of the data we hold on you.

​Rectification: Ask us to correct inaccurate info.

​Erasure ("Right to be Forgotten"): Ask us to delete your record.

​Withdraw Consent: Opt-out of marketing at any time by replying "STOP" to any SMS or clicking "Unsubscribe".

​Complaints: You have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

​12. Data Retention & Call Recording

​We keep survey data for as long as necessary to provide the consultation or as required by UK law (typically up to 6 years for tax purposes). To ensure quality and verify verbal agreements, calls may be recorded for training and monitoring purposes.

​13. Changes To This Privacy Policy

​We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

​14. Contact Us

​For any data-related queries, please contact:

Email: support@[client-domain.com]

Address: [Office Address]